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| INBOUND CALLS |
Here at Allied Technologies Inbound Contact Center, we offer extensive experience and knowledge in inbound customer contact services, with a variety of applications in both the business-to-business and business-to-consumer markets. This enables our clients to have industry standard quality services coupled with 33% to 50% cost savings while they have adequate time and peace of mind to concentrate on their core business functions.
We specialize in customer acquisition; customer retention and customer care offering our customers the highest quality service at every touch point. Our experienced BPO professionals deliver effective customer solutions by maintaining superiority in all areas of operations.
Our inbound contact center services provide Interactive Voice Recognition, Automatic Call Distribution, Reporting Voice Mail, Voice Recording and Live Listening. |
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Our inbound customer contact services include: |
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Customer Care |
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Technical Support |
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Help Desk |
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Order Taking |
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Appointment Booking |
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Database Management |
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Emergency Response |
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E-Mail Management |
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Customer Care |
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Allied Technologies committed to provide ever-increasing levels of customer satisfaction by offering the highest quality in contact center services. We believe that the success of an organization is derived from the vision of its leadership and effectiveness of its members. We provide fully integrated customer relationship management (CRM) solutions to assist your company in growing and maintaining your customer base. And offer extensive experience and knowledge in inbound BPO services, with a variety of applications in both the business-to-business and business-to-consumer markets.
We provide exceptional experience in:
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Customer retention |
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Research escalated cases and provide solution |
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Cross-sell / up-sell purchases |
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Complaint and query resolution |
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Activation and change of services |
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Billing queries |
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Product information support |
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Order management |
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Warranty / replacement support |
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Booking and reservations |
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Loyalty programs |
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Technical Support : |
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Extending support beyond sales by providing simple solutions to complex problems.
Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. Allied Technologies can provide all levels of technical support for businesses and consumers. This includes providing support for simple customer service, product information requiring specialist knowledge and complex issues management.
The services also include tech-support related to escalations and high-end queries.
We provide step-by-step guidance to customers’ queries related to:
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Troubleshooting support |
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Installation support |
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Software usage and problems |
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Application and desktop related queries |
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Internet related issues |
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Connectivity problems |
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Up-sell / cross-sell services and products |
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Computer hardware queries |
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Product related services queries |
Product up-gradation and accessories
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Help Desk |
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All of Allied Technologies representatives are university or post graduates, highly skilled and highly trained.
We offer basic to advanced support to IT, Banking, Air Lines, Hospitals, Hotels and service companies. All calls are documented and logged and all our representatives’ stations have a high-speed Internet connection, so we can access any of your applications that are web based. |
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Order Taking |
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Allied Technologies never misses a sales opportunity for its clients. We can process your orders 24/7 from your website, or via our own order software. We can liaise directly with your fulfillment house, or provide you with one if required.
Our representatives take hundreds of orders, efficiently but with exceptional service delivery, so your customers will always come back. |
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Appointment Booking |
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Allied Technologies representatives can take inbound requests for appointments, or make outbound calls to an existing client base to schedule return appointments. |
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Database Management |
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We provide secure data collection with your questionnaire or ours. The data is returned in the format of your choice or we can conduct the analysis for you, and provide reports. |
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Emergency Response |
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With Allied Technologies, you can offer 24/7 customer service. Our representatives will answer your calls, dispatch your on-call technicians, and assure your customers that service is on its way. |
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Email Management |
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We can answer your routine emails with prepared FAQ responses, or escalate if necessary. We will guarantee response times based on the level of service you want to deliver to your customers. |
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